Shipping & Delivery

At Glade Grove, we aim to make ordering your favorite blankets simple and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow time for order verification, preparation, and fulfillment before your package is dispatched. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Orders are not necessarily processed or shipped on weekends or public holidays.

2. Shipping Destinations

Available shipping destinations depend on the delivery options offered at checkout. Please ensure that your shipping address is complete and accurate before submitting your order.

If your destination is not available during checkout, please contact us for assistance.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times, where provided, will be displayed during checkout or communicated in your order confirmation.

Delivery times are estimates and may vary due to destination, carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

We cannot guarantee a specific delivery date unless explicitly confirmed.

4. Shipping Fees

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers or special delivery conditions will be communicated on our website or during checkout when available.

Additional charges, including customs duties, import taxes, or other destination-specific fees, may apply to international orders. Responsibility for such charges will depend on the shipping arrangement and applicable law.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing your order details.

Where tracking is available, tracking information will be provided after the order has been dispatched. Please allow time for the carrier’s tracking system to update.

If you have questions about your order status, contact us with your order number.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at helpline@gladegrove.com.

We will try to assist with corrections before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Additional costs or delivery delays caused by incorrect or incomplete address information may apply, subject to applicable law.

7. Delayed, Lost, or Missing Packages

Although we work to facilitate timely delivery, shipments may occasionally be delayed.

If your package has not arrived within the estimated delivery period, please contact us so that we can review the available tracking information and advise you on the next steps.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, or the carrier where appropriate, and contact us for further assistance.

Your statutory rights regarding non-delivery remain unaffected.

8. Damaged Packages

If your blanket arrives damaged, please contact us at helpline@gladegrove.com with your order number and clear photographs of the item and packaging, if available.

We will review your request and explain the appropriate resolution in accordance with our Refund and Returns Policy and applicable law.

9. Customs and Import Charges

For international deliveries, customs authorities may inspect shipments or require additional documentation.

Any applicable import duties, taxes, or clearance charges will be handled according to the relevant shipping arrangement and local regulations. Delivery may take longer if customs processing is required.