Refund and Returns Policy

At Glade Grove, we want you to feel comfortable shopping for your favorite blankets. If you have a concern about your order or need to request a return, please review the policy below and contact our customer support team for assistance.

1. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

The item is unused and in its original condition.
The item is returned with its original packaging, where reasonably possible.
Proof of purchase or an order number is provided.
The return request is submitted within the applicable return period.

For hygiene and product-condition reasons, used, washed, damaged, or heavily soiled blankets may not qualify for a voluntary return unless the issue is covered by applicable consumer protection laws or the item is defective or incorrectly supplied.

Please contact us before sending any item back. Unauthorized returns may experience processing delays.

2. Return Request Process

To request a return, please follow these steps:

Email us at helpline@gladegrove.com with your order number and the reason for your request.
Include clear photographs if the blanket arrived damaged, defective, or different from the item ordered.
Wait for our customer support team to provide instructions and confirm the return arrangements.
Package the item securely and follow the return instructions provided.

Please do not send items to an address that has not been confirmed by our support team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and supporting photographs where available. We will review the information and explain the available resolution, which may include a replacement, refund, or another remedy as appropriate.

Your statutory consumer rights remain unaffected by this policy.

4. Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

If a refund has been approved but you have not received it after a reasonable period, please contact us for assistance.

5. Return Shipping Costs

For voluntary returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs, where permitted by applicable law and as communicated during the return process.

If an item is defective, damaged on arrival, or incorrectly supplied, we will explain the appropriate return shipping arrangements in accordance with applicable law.

Original shipping fees and any other charges will be handled in accordance with the circumstances of the return and applicable legal requirements.

6. Exchanges

If you would like to exchange a blanket for another option, please contact us before returning the original item.

Exchanges are subject to product availability and our confirmation of the proposed arrangement. If a direct exchange is not available, our support team can explain any alternative options.

7. Non-Returnable Items

Where permitted by applicable law, certain items may not qualify for voluntary returns, including:

Items that have been used, washed, or damaged after delivery.
Items that have been substantially altered from their original condition.
Items identified as non-returnable before purchase, where such restrictions are lawful.

These exclusions do not limit any mandatory rights you may have concerning defective goods, incorrect orders, or other matters protected by law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at helpline@gladegrove.com.

We will do our best to assist if the order has not yet been processed or dispatched. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the return process may apply instead.

Any cancellation rights required by applicable law will remain available.

9. Late or Missing Refunds

If you have not received an approved refund:

Check your payment account and transaction history.
Contact your bank or payment provider to confirm whether the refund is still being processed.
If the refund remains missing, email us with your order number and refund details.

We will review the status and help clarify the next steps.