Privacy Policy

1. Introduction

Welcome to Glade Grove. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our blanket collection, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you visit or shop on our website, we may collect the following types of information:

Personal Information: Your name, billing address, shipping address, email address, telephone number, and other details you provide when placing an order or contacting us.

Order Information: Details about the blankets you purchase, your transaction history, order status, and delivery information.

Payment Information: Payments are processed through the payment methods available at checkout. We may receive transaction confirmations and limited payment-related information from payment service providers. We do not intentionally store complete payment card details on our website.

Technical Information: Your IP address, browser type, device information, operating system, pages visited, and interactions with our website.

Cookies and Usage Data: Information collected through cookies and similar technologies to support website functionality, remember preferences, analyze website performance, and improve your shopping experience.

3. How We Use Your Information

We may use your information to:

Process and fulfill orders for blankets and related products.
Arrange shipping, delivery, and order tracking.
Process payments, refunds, returns, and exchanges.
Communicate order confirmations, shipping updates, and customer service responses.
Respond to questions, complaints, and support requests.
Maintain website security and prevent fraudulent transactions.
Improve our website, product selection, and customer experience.
Comply with applicable legal and regulatory obligations.
Send marketing communications where permitted by law and, when required, with your consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your shopping cart, maintain essential website functions, understand visitor behavior, and improve website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including checkout and shopping cart functionality.

Where required by applicable law, we will request consent before using non-essential cookies.

5. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our store, including:

Payment processors that securely handle transactions.
Shipping companies and fulfillment providers that deliver your orders.
Website hosting, maintenance, security, and technical service providers.
Analytics and marketing providers, where applicable and permitted.
Legal authorities or other parties when disclosure is required by law or necessary to protect our rights.

We do not sell your personal information to third parties in exchange for money. Service providers may process information on our behalf in accordance with their applicable obligations.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, dispute resolution, and legal compliance.

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Request a copy of certain information in a portable format.

To exercise an applicable privacy right, please contact us using the email address below. We may need to verify your identity before processing your request.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payment, delivery, analytics, or other functions. These third parties may have their own privacy policies and practices.

We encourage you to review their policies before providing personal information. Glade Grove is not responsible for the privacy practices of independent third-party websites.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children where parental consent is required by law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

10. International Data Transfers

Depending on the location of our service providers, your personal information may be processed or stored in countries other than your own. Where required, we will take appropriate steps to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.